01 / 05 · Team inbox
Make ownership visible from the first reply.
Bring WhatsApp conversations into one queue with assignment, labels, notes, SLA visibility, and customer context attached.
Wazapin / customer work that keeps moving The reply is sent.
The reply is sent.
Bring the work back into focus.
Wazapin connects every WhatsApp conversation to the customer context, owner, and next action that moves it from first message to resolution.
01 / Operating view
See the work before it becomes a follow-up.
Messages, revenue, orders, ownership, and SLA risk stay visible in one operating view—so the next action is clear before the inbox gets louder.
02 / Performance Stop measuring replies.
Stop measuring replies.
See what moved—and
what didn’t.
A conversation is not complete because someone replied. See the owner, context, next action, and outcome in the same workflow.
0798%conversations
with an owner
with an owner
7808%messages with
customer context
customer context
9404%conversations with
a next action
a next action
Smith / three ways to work with AI
Use AI where it helps most—without giving up control of the work.
Smith reads the agent you are building, then helps shape how it speaks, suggests work, and acts—so your team can move from first draft to controlled release.
Conversational AI
Shape how your agent talks with customers using its brief, tone, knowledge, and conversation context—not a blank chat box.
Copilot AI
Ask Smith to refine behavior or draft campaigns, segments, templates, automations, and replies. Your team reviews and publishes.
Agentic AI
Use Smith to map approved tools and versioned flows into repeatable work, with Release Gate, approval rules, and human takeover for risky actions.
From message to next action, in one workspace.
03 / Assure Keep WhatsApp service consistent
Keep WhatsApp service consistent
across every shift.
When context lives in one agent’s head—or in scattered chats—the next shift starts from zero. Keep the reply, reason, and next action visible, so customers do not have to repeat themselves.
PrioritizeStart every shift
Start every shift
with the right chats.
See overdue replies, unassigned conversations, and next actions before they become another customer complaint.
Today’s work ↑ 18%12:0018:00Now
ReviewKnow what happened
Know what happened
before you reply.
See the customer context, owner, and reasoning in one place—so the next agent does not ask the customer to repeat the story.
Conversation review ● Ready
“I understand the delay — here’s what happens next.”
ClarityCareOwnership
ImproveTurn your best replies
Turn your best replies
into the team standard.
Keep the language and next actions that work, then make them available to every shift when the next chat arrives.
Patterns worth keeping
01Own the next stepUsed 14×
02Name the contextUsed 11×
03Close the loopUsed 09×
WhatsApp / connected customer work Your customers are already on WhatsApp.
Your customers are already on WhatsApp.
Keep the work there, too.
Use the left and right arrow keys, Shift plus mouse wheel, or drag to browse WhatsApp features.
InboxContextAction
0 connected steps
Bring the workflow
that keeps breaking back into focus.
We’ll map the owner, context, and next action with you—so the work can move after the reply.